Refund policy

Updated March 2026

Returns Terms and Conditions 

Item purchased online may be exchanged or receive store credit within 14 days of purchase. Store Credit is valid for 12 months after the purchase date. Items received via exchange are not eligible for further exchanges or refunds. 

The item(s) must be in original condition, with all tags in the original packaging. Item(s) must not have been worn, washed, or altered in any way.

Items may have specific return policies outlines in product info so please read thoroughly before purchasing! :) 

 If you are issued a return label, item must be sent back and received within 10 days of the label being issued. If this date passes, the item will be considered final sale and will no longer be eligible for store credit or exchange. 

All sales are final after 14 days of purchase.

 

Final Sale Items

Any items explicitly marked final sale, one-of-one, or made to order items are final sale and not eligible for returns. 

International Orders

International orders can be returned following the general return policies outlined above, however, customers will be responsible for purchasing return labels.

Organizing a Return 

If you have met the above requirements please email info@romontio.com

If your order meets the requirements for a return, we will send a return label 

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